Shipping Policy

At Bagelle, we're committed to delivering your favourite bags and accessories safely and efficiently. Please read our shipping policy below to understand how orders are processed and delivered.

1. Order Processing

Orders are processed after payment has been successfully received and confirmed.

Please allow 1–3 business days for order processing before your order is dispatched. During busy periods, promotions and sales events, processing may take slightly longer.

Orders are not processed or dispatched on Sundays or public holidays.

2. Delivery Times

We deliver nationwide across South Africa.

Estimated delivery times after dispatch are:

• Major cities and metropolitan areas: 2–5 business days.

• Regional and outlying areas: 3–7 business days.

Delivery times are estimates and may vary depending on your location, courier availability and other circumstances beyond our control.

3. Shipping Fees

Shipping fees are displayed at checkout before payment is completed.

Any free shipping promotions will be clearly communicated on our website and will be subject to the applicable promotional terms and conditions.

4. Tracking Your Order

Once your order has been dispatched, tracking information will be provided using the contact details supplied at checkout, where available.

Please allow time for tracking information to become active on the courier's system.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery details when placing an order.

Bagelle cannot be held responsible for delivery delays or failed deliveries resulting from incorrect or incomplete addresses or contact information supplied by the customer.

If you notice an error in your delivery details, please contact us as soon as possible at bagellebusiness@gmail.com. We cannot guarantee changes once an order has been dispatched.

6. Delayed Deliveries

Although we work with courier services to ensure timely delivery, delays may occasionally occur due to high shipping volumes, adverse weather, public holidays, operational disruptions or other circumstances beyond our control.

If your order has not arrived within the estimated delivery period, please contact us so we can assist you in following up with the courier.

7. Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us at bagellebusiness@gmail.com with your order number and any relevant photographs or supporting information.

We will investigate the matter with the courier and work towards an appropriate resolution.

Your statutory consumer rights remain unaffected by this policy.

8. Unsuccessful Delivery Attempts

Please ensure that someone is available to receive your parcel at the delivery address provided.

If a delivery attempt is unsuccessful, the courier may arrange another attempt or provide further collection instructions. Additional charges may apply where permitted and communicated by the courier.

9. Order Cancellations and Address Changes

If you need to cancel an order or update your delivery address, contact us as soon as possible at bagellebusiness@gmail.com.

We will do our best to accommodate your request, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

10. Contact Us

If you have any questions about shipping, delivery or an existing order, please contact us:

Store: Bagelle
Email: bagellebusiness@gmail.com

We're here to help make your Bagelle shopping experience as smooth as possible.

Bagelle, effortlessly yours.