Return & Refund Policy

At Bagelle, we want you to love your purchase. If something isn't right with your order, we're here to help.

Please read our Return & Refund Policy below for information about returns, exchanges and refunds.

1. Returns

If you're unhappy with your purchase, please contact us at bagellebusiness@gmail.com to discuss your return.

To help us process your request, please include your order number, the item you wish to return and the reason for the return.

Items returned due to a change of mind must be unused, undamaged and returned in their original packaging, where reasonably possible.

Nothing in this policy limits your rights under applicable South African consumer protection laws.

2. Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us within 7 days of receiving your order.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the damage or incorrect item.

We will assess your claim and work with you to find an appropriate solution, which may include a replacement, repair or refund, depending on the circumstances and your legal rights.

You will not be required to pay return shipping costs where Bagelle is responsible for the issue, subject to applicable law.

3. Refunds

Once your return or refund request has been assessed and approved, we will notify you of the outcome.

Approved refunds will generally be processed to your original payment method where possible. Processing times may vary depending on your payment provider or bank.

If an alternative refund method is required, we will communicate this with you.

4. Exchanges

If you would like to exchange an item for another colour or product, please contact us at bagellebusiness@gmail.com.

Exchanges are subject to stock availability and applicable consumer protection laws.

5. Items That Cannot Be Returned

For change-of-mind returns, we may decline items that have been used, damaged through customer misuse or returned in a condition that prevents reasonable resale, subject to applicable law.

This does not exclude your rights to return defective, unsafe or incorrectly supplied goods under South African consumer protection laws.

6. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

We will do our best to accommodate cancellation requests before dispatch. Once an order has been dispatched, cancellation may no longer be possible, but you may still have return or cancellation rights under applicable law.

Online purchases may be subject to statutory cooling-off rights, including applicable provisions of the Consumer Protection Act.

7. Return Shipping Costs

For approved change-of-mind returns, customers may be responsible for return shipping costs where permitted by law and where this has been communicated appropriately.

If an item is defective, damaged on arrival or incorrectly supplied, Bagelle will address reasonable return shipping costs as required by applicable law.

8. Late or Missing Refunds

If you have not received an approved refund, please:

1. Check your bank account or payment provider.

2. Contact your bank to enquire about processing times.

3. Contact us if the refund has still not appeared.

We will assist you in following up on the refund.

9. Contact Us

For all return, exchange and refund enquiries, please contact:

Store: Bagelle
Email: bagellebusiness@gmail.com

Please include your order number in all correspondence so we can assist you efficiently.

Bagelle, effortlessly yours.